Terms and Conditions
A Pre-Order is an order placed for an item which has not yet been released from the manufacturer.
AP Collectibles does not advocate or endorse speculation of the popularity or limited availability of an item. Over pre-ordering and then canceling once an item becomes available is discouraged and is subject to account suspension.
Adding Pre-Order items with In-Stock items will not save on shipping costs nor will it reflect an accurate shipping cost. As most Pre-Order items are released at different times, you may incur additional shipping fees if you Pre-Order multiple items on the same order. We will charge and ship each item as it comes into stock unless you request us to hold your order to ship it complete. Please note: We will still charge for each item as it becomes available.
AP Collectibles does NOT oversell Pre-Order (or) Backorder items, but there may be times when we do not receive our entire allocation of a product. Your order may be cancelled if we are allocated product and cannot fulfill your order. Pre-Order release dates vary by manufacturer and are never guaranteed.
AP Collectibles does its best to keep release dates accurate according to our vendors however we are not responsible for any date changes or delays on releases. Vendors may also choose to cancel a product line if pre-sales are low. If a Vendor cancels a product line, your order will be cancelled. Although we may offer an item as a Pre-Order, we cannot guarantee that this item will be made and are not responsible for manufacturer cancellations. AP Collectibles does not charge your card until your items are ready to ship (or) are in transit from our manufacturer.
A temporary authorization MAY be placed on your credit card at the time of order but it will be removed in 7 - 10 days depending on your Credit Card Company. We will charge your credit card when items are in stock and being prepared for shipment. Please note: if using PayPal as form of payment your PayPal account will be charged immediately for the full amount. If you order multiple items with some in stock and some on preorder/backorder, we only charge your credit card for the items that are in stock and being prepared for shipment. AP Collectibles is not responsible for manufacturer/distributor delays or allocations.
Credit Card Payments
We make every effort to give advance notice on newly arriving merchandise. There are dates products are scheduled to arrive. If you have a change in your payment method or Credit Card you must contact us at email@example.com or by using the Credit Card Update feature on our website HERE prior to items arriving in stock. If your Pre-Order merchandise arrives and we attempt to charge your card and it declines for any reason, we will contact via email. You must respond within 3 business days. If we do not hear back within the allotted time frame your order will be cancelled and the product will return to stock. All credit card purchases must pass our internal fraud screening (Your billing address *must* match an authorized address tied to your Credit Card/Debit Card). Additionally we log IP addresses for ALL orders. We do not accept Gift Cards & Prepaid Cards, as these Cards cannot be authorized via the issuing bank. Your shipping address must match the billing address on your order. We do this for your protection as well as ours to prevent fraudulent use on your credit card.
When submitting payment via PayPal, the entire order amount will be charged immediately. This is a PayPal requirement that we are unable to control.
Non-Refundable Deposit (NRD)
Certain products require an NRD (Non-Refundable Deposit) that will be charged within 24-48 hours of the order is placed. This NRD is a set by our vendors and is charged to us when we place our orders. NRD’s are non-refundable. Once an NRD is charged, that amount will be deducted from the products total amount once it arrives in stock.
Credit Card Update
In Stock Items - After you place an order for an in stock item, the order may be cancelled within 24 hours and as long as it has not been shipped. Once your order has shipped it cannot be canceled. Orders canceled after 24 hours are subject to a 10% re-stocking fee. Most pre-orders can be canceled within 24 hours of being placed however some cannot. This includes but is not limited to pre-orders for: Efx Collectibles limited edition products, Gentle Giant products exceeding $120.00, any and all signature edition products. Pre-orders of $300.00 or more are subject to a 10% cancellation fee if canceled. Special orders cannot be canceled once they are placed. These are items that we are ordering specifically for you and cannot be canceled with our vendor.
Please allow 7-10 business days for the processing of your refund after the item has been received. Return shipment with tracking/delivery confirmation and insurance is recommended. AP Collectibles is not liable for packages damaged or lost during return transit. Shipping and handling will not be refunded unless AP Collectibles was in error.
International Orders, Taxes, Duties, Regulations, Brokerage Fees
Customers are responsible for any fees assessed by the local shipping carrier. AP Collectibles is not responsible for any additional fees incurred due to customs, brokerage fees, etc. Some items may be restricted or prohibited from entering your country. Please contact your local customs department to receive more information prior to placing your order. Due to the increasing amount of credit card fraud within our market, all International orders MUST be paid for via PayPal using your PayPal account or a major credit card.
Product packaging is not guaranteed to be mint however we will always strive to package your order as carefully and accurately as possible. Manufacturers and distributors often ship their items that arrive with a 'squished corner' or 'dent' to the box/packaging. The item you are purchasing will be un-damaged; however the condition of the box it is in may not be perfect. We do offer double boxing on select items and ask that this request be made in the "Special Instructions" section during the check-out process. If you have concerns prior to purchasing please email us at firstname.lastname@example.org.
All products available on our website are brand new and factory sealed unless otherwise noted. Images of opened products are for reference only.
Indiana Residents are required to pay 7.00% sales tax.
In-stock orders usually ship within 1-2 business days. Pre-orders will ship within 1-2 business days of arrival. Shipping costs are based on service selected, weight and shipping destination. AP Collectibles reserves the right to increase shipping costs for over-sized items & excessive weight items based on your shipping address. International orders will ship via USPS Priority Mail & will include insurance. Customs declarations will be declared as 'Merchandise' and the full product purchase price declared.
Special-orders WILL be charged immediately if the item is available. The item will not be ordered until payment is received. Orders requiring multiple shipments will be charged shipping/handling for each shipment.
Shipping fees are non-refundable unless AP Collectibles was in error. We may however elect to pay for return shipping at our discretion. AP Collectibles is not responsible for any damage while in transit to or from your destination. All items are fully insured and claims must be processed through the appropriate shipping carrier. Items being returned at the customer's expense should be insured by the customer as AP Collectibles is not responsible for shipment damages. Custoemr MUST contact us within 7 days of receiving their order to advise us of a return.
AP Collectibles is not responsible for typographical errors on this website or for manufacturer delays, production errors, variations, case break-downs or item description changes. AP Collectibles is not supported or endorsed by Hasbro, Lucas Films Ltd, Gentle Giant Ltd, Kotobukiya, or any other companies referenced to on this website. Action figures, toys, collectibles and all other items sold on this website are warranted by their manufacturers and not AP Collectibles. Please refer to the manufacturer of these items for detailed information regarding warranties and young children age warnings. Warranties may be found by contacting the individual manufacturers. You may however request information from AP Collectibles on how to contact these manufacturers. All product descriptions, prices, availability and ship dates are subject to change without notice. AP Collectibles reserves the right to limit quantities of item sold and to cancel any order or refuse any sale. Additionally, all purchases made via this website, telephone (or) email are subject to the disclaimer above.
Questions about Conditions of Use
Should you have any additional questions or concerns about the above conditions of use (or) policies, please contact us: email@example.com